Zappos Customer Service Interview Outsourcing

Zappos Customer Service Interview

Zappos Customer Service Interview

Zappos is well known for their passionate employees. Now you can learn from their hiring process to find the perfect candidate. My friend hired an Virtual Assistant and used the Zappos questionnaire to filter the candidates. They have some really good questions.

  1. What does customer service mean to you?  How do you know if your customer is satisfied?
  2. Give me an example of a time you went over above and beyond, why did you do it?
  3. Tell me a time you came up with an innovative solution to a problem?
  4. Have you suggested any new ideas to your manager?  What, why and how did you present it?
  5. How did you get into this line of work?
  6. What was the hardest thing you had to do professionally in the past month?
  7. What accomplishment are you most proud of from the past year?
  8. What do you like to do for fun?
  9. What did you do at your last job to make the workplace more fun?
  10. What was the best mistake you’ve made?
  11. When was the last time you broke the rules/policies to get the job done?
  12. Did you receive feedback from your last job and was it helpful?
  13. When was the last time you asked for help?  How did you feel about it?
  14. Describe a time you had to present unpleasant information to someone.  What and how?
  15. Under what conditions do you work best and what can your manager do to make it better?
  16. If money was not an issue, what would you be doing?
  17. What is your salary expectation?

Some candidates tend to talk a lot when answering the questions so you may want to cut them off if you have a lot to ask them.  It took her a bit over 30 minutes.

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